Dear customers, we guarantee that all the items we sell have undergone strict quality controls to ensure you have an excellent experience with the product. At the same time, our warranty policy can ensure that you purchase furniture products from us.


All items sold by driponfire.shop are covered by the following complete product warranties.


Return accepted 14-day refund guarantee for unopened and unused items. If you are not satisfied with your purchase, or for any reason, you no longer want this product within 14 days of receipt, you can contact us for a return and refund. Please note that in these cases, the shipping costs for returns are the responsibility of the customer and are non-refundable. The items MUST be returned in their original packaging, unused and unopened, in order to qualify for a product refund. Please note that shipping costs for returns are non-refundable and products must be returned unopened and unused for a refund. Make sure to return the item with its original packaging and accessories in the same condition you received it.


Return Policy


a. The return is not accepted when the damage is caused by unauthorized maintenance, improper use, collision, negligence, abuse, etc.


b. Damage received If the item you received is defective or damaged, contact our customer service for the first time and provide us with photos or a video of the defective or damaged item within 7 days. In this case, after our review, we can issue a full refund.


c. Missing part If the parts of your product are damaged or missing, we can send you the new parts or partially refund you. If the part affects the function or use of the product, you cannot repair it yourself or by the local technician, and we will send you a new item or a full refund.


d. It doesn’t work or is defective When you receive the product that doesn’t work, you can ask our customer service for help, and we will provide you with the relevant technical response; If it still doesn’t work, you can request a refund. When you receive the product and it is defective, you can ask our customer service for technical support or a solution. If you can repair it yourself or at a local store, we will provide you with compensation.


e. Incorrect package sent If the item you received is completely different from what you ordered, do not hesitate to contact our customer service and provide us with the following evidence within 7 days: Photo or a video of the wrong item. We will send you the new article.


Return confirmation


a. Contact us at info@yesdripp.com to obtain a shipping label for the return. send the order number, a clear photo or video, and the shipping packaging to confirm the acceptance of your return.


b. When returning the package, make sure the item is in good condition with all accessories inside. Attach the return shipping label we provided to the package, and send it to the address our customer service sent you.


Refund


b. Refunds to credit cards will take between 2 to 8 business days to appear in your account.


This delay depends entirely on your credit card company and any intermediaries. Note: The price of products on our site will fluctuate with the cost, and we will not refund any difference caused by this.